General delivery questions.
How long will delivery take?
- On average it takes 40 minutes from when you place your order for your food to arrive fast and hot at your door. This depends on the time it takes a restaurant to prepare an order and the distance a driver needs to cover from the restaurant to your doorstep.
How much does delivery cost?
- Delivery charges are based on your distance.
How is the food delivered to me?
- Once your order is placed & accepted by the restaurant, the restaurant will prepare and package your food. Our driver will then collect your order from the restaurant, store it in a thermal hot bag and deliver it straight to your doorstep, either in a car or on a motorbike.
How do I track my order?
- Once you have placed your order on the app or website, you’ll be redirected to the tracking screen. There you can follow your order through all the necessary steps. Additionally, once our driver has picked up your order from the restaurant, a map will be appear where you can track the movements of the driver live as the driver makes way to your location.
- If you’re using the app and have enabled push notifications, you’ll also receive notifications as your order makes it’s way to you.
Can I collect my order instead of having it delivered?
- Yes, all you need to do is select the “Self Collection” option when placing your order.
Payment and fees
What payment options do I have?
- You can select to pay with card on the app. Please note you aren’t able to pay cash for collect orders.
- Important: Our drivers do not carry credit card machines. Please ensure you have sufficient cash in case you select the cash on delivery option.
How does paying ‘cash on delivery’ work?
- When placing your order you can select “cash on delivery” as a payment method. This means you’ll be able to pay the driver cash when he arrives with your order.
Please note the following:
- Drivers carry limited change
- We don’t offer speed points/card machines
- We don’t take cheques
- We only take Rands and cents (we don’t accept any other currency)
How do you ensure safety of my credit card information?
- We work closely with a market leader in online payments to ensure the utmost safety and security of your information.
Do you have a min amount I need to spend to get delivery?
- Based on the location a customer is, we require customers to spend a certain minimum value to get delivery. There is no minimum order value for collect orders.
What do I do if I’m having issues paying with a credit card?
- Unfortunately, the source of the problem is not always obvious as there are multiple layers to this.
Ordering
How do I place an order?
Download the app
- If you have an iPhone or an Android phone you can download the “MyChefFood” app from the Apple App Store or Google Play Store.
Pin Location
- Enter your street address to see which restaurants are available in your area.
Choose Restaurants
- Browse the menus of the best local restaurants to find the food item of your choice.
Pay Cash or Card
- Happy with your order?checkout & choose to pay with your card, cash on delivery.
Track Delivery
- We’ll keep you updated on your delivery every step of the way on the tracking screen.
General queries
How do I know if you service my area?
- To see if we service your area & what restaurants are available, simply enter your address into the homepage of our app or website.
What restaurants are available in my area?
- To see which restaurants are available in your area, simply enter your address into the homepage of our app or website.
I can’t find my address on the map screen?
- Just make sure to place the pin in the correct location and that the street name is correct.
Refund policy
Refunds takes a minimum of 3 days to a maximum of 10 days to be processed.